Jon M. Huntsman Center

A-Z Fan Guide

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Advance Tickets

Guests can purchase tickets to upcoming events on the Internet at www.utahtickets.com or by calling (801) 581-UTIX (8849).

  • While at the Jon M. Huntsman Center (JMHC) guests can purchase tickets at the ticket office located on the southeast side of the building. On home game days, ticket windows remain open throughout the first half.

Aisle Policy

Standing or sitting in aisles or stairs is not permitted. Guests will be asked to return to their seats.

Alcohol

Alcohol is not permitted in JMHC. Guests found with an alcoholic beverage will be ejected from the venue.

Animals

Certified service animals or service animals in training are welcome at JMHC. Any exceptions will be at the discretion and authorization of venue management.

ATMs

There are four ATMs at JMHC. Locations are near Portals 4, 9,17 and 21.

Autographs

Players often sign autographs before games when time and NCAA regulations permit. However, because each player's routine may vary, we cannot guarantee autograph opportunities prior to every game.

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Baby Changing Table Stations

Baby changing tables are available in all Women’s restrooms and in select Men’s restrooms at JMHC.

Bags/Backpacks

All bags/backpacks smaller than 16” x 16” x 8” are permitted into JMHC. Bags and containers are subject to inspection by gate security prior to entering the facilities. Hard-sided coolers and bags or backpacks with metal frames are not allowed.

Banners and Signs

JMHC and its contracted services partners welcome guest to show their enthusiasm at events through the use of signs and banners, subject to the following rules.

Signs and Banners must:

  • Pertain to the event at which the sign or banner is used
  • Be of a size equal to or smaller than4 feet by 8 feet

Signs and Banners cannot:

  • Be placed in any area of the playing field or over seat railings
  • Infringe on the sightlines of other guests
  • Obstruct any advertising signage
  • Be commercial or obscene in nature

Beach Balls

Beach balls, baseballs, Frisbees, or any other objects cannot be thrown inside JMHC. Large inflatable objects are also prohibited.

Bicycle Parking

Bicycle stands are available for use by guests and are located at various locations around the arena.

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Cameras and Camcorders

Still and video cameras are welcome in JMHC. Guests are asked to avoid standing in the aisles while using video equipment, obstructing the views of others, or using tripods or monopods. Video and photography of JMHC and performers cannot be used commercially without written permission from the event promoter.

Policies regarding cameras and camcorders may vary depending on what the promoter has requested. JMHC reserves the right to request that guests discontinue filming or taking pictures on facility property. Please refrain from using flash photography while at JMHC.

Cellular Phones

Guests are welcome to use cellular phones in JMHC provided their use does not disturb other guests.

Chewing Tobacco

Chewing tobacco is not permitted in JMHC.

Children

JMHC offer complimentary admission to children less than three years of age, provided they are accompanied by an adult. These children must sit in the lap of the accompanying adult and not occupy an additional seat. Children attending an event at JMHC must be supervised at all times.

Closed Captioning

For more information on Closed Captioning, please call our Guest Services Hotline at (801) 587-9047.

Containers/Outside Beverages

One factory sealed, plastic bottle of water per person, (one liter or less), is the only outside beverage permitted into JMHC. Guests with disabilities may bring factory sealed plastic or paper containers that contain liquids required for medical reasons into the facilities.

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E-Cigarettes

E-Cigarettes are not allowed in the Huntsman Center. JMHC is a non-smoking facility with a designated smoking area located at Door 3 across from Portal 10.

Entry

Only those guests with valid tickets or credentials are permitted into JMHC. Once you exit JMHC during an event, you will not be allowed to re-enter. For special circumstances please visit our Guest Services Center across from Portal 18 at JMHC.

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Family Restrooms

For the convenience of our guests, the JMHC has a designated restroom for families and guests with disabilities who require private accommodations or additional assistance. It is located across from portal 1.

Fan Behavioral Guidelines

University of Utah Encourages:

  • Good Sportsmanship
  • Enthusiastic support of Utah Athletics
  • Commitment to safety
  • Family friendly atmosphere
  • Friendly attitude towards all visiting fans
  • Use of the Ute Indian tribe name & likeness in a respectful and considerate manner

Unacceptable Behaviors:

  • Disruptive, unruly, or intoxicated behavior
  • Foul or abusive language or obscene gestures
  • Inappropriate, discriminatory or obscene signage
  • Rudeness to fellow fans or stadium personnel
  • Throwing objects or entering the field of play
  • Possession of alcoholic beverages in Rice-Eccles Stadium
  • Smoking, including E-Cigarettes, in Rice-Eccles Stadium
  • Displaying stereotypical Native American imagery or symbols

Fans who display unacceptable behaviors will be subject to ejection, loss of season tickets and possible arrest at the discretion of stadium personnel.

First Aid

First Aid Stations are located across from Portal 18 at JMHC. Trained medical personnel are on duty for all events to assist guests.

Food and Beverage

There is no outside food or beverage allowed into JMHC, with the exception of one factory sealed bottle of water per person, (one liter or less).

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Gate Times

Varies depending on type of event.

Guest Feedback

JMHC value our guests' opinions on a variety of subjects and issues. Throughout the season guests can express their opinion through surveys, by emailing Guest Services (guestservices@stadium.utah.edu). For more information, please visit our Guest Services Center located across from Portal 18 at JMHC.

Guest Services Centers

Guests needing assistance are encouraged to speak with one of our Guest Services Team Members or visit our Guest Services Center located across from Portal 18 at JMHC. The Guest Services Center offer a variety of services including, Arena Information, Lost & Found Items, Lost Children/Adults, Stroller Drop-Off and Storage.

Guest Services Hotline

Please call (801) 587-9047 for the Guest Services Hotline.

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Language

Guests may enjoy the arena experience free from foul or abusive language or obscene gestures. See Fan Behavior Guidelines.

Laser Pointers

Laser pointers are not permitted inside JMHC.

Lost, Stolen, Left at Home or Destroyed Tickets

JMHC is not responsible for lost, stolen, destroyed or forgotten tickets and they will not be replaced free of charge. A police report is required to verify stolen tickets.

Lost and Found

Misplaced articles may be turned in at the Guest Services Center across from Portal 18 at JMHC. JMHC will record pertinent information and lost articles will be catalogued and held for 30 days. Items not claimed after 30 days will be donated to campus surplus. Guests seeking assistance in retrieving lost items during non-game hours may call (801) 581-5445.

Lost Children / People

A guest who has become separated from his or her party should proceed to the closest Guest Services Center.

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Maps of Jon M. Huntsman Center

See seating maps

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Noise-Making Devices

Musical instruments or any type of noise-making device may not be brought into JMHC during Utah athletic events. Any exceptions will be at the sole discretion of JMHC.

Nursing Mothers

Nursing mothers in need of private accommodations are welcome to use the family restrooms located across from Portal 1.

If a situation arises where the nursing mother and child experience any difficulties or insensitive treatment, contact a Guest Services Team Member or Security immediately.

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Paging

The public address system may not be used for paging guests. In the event of a medical emergency or special circumstances, consideration will be given to using a general page.

Parking

Jon M. Huntsman Center parking

Postponed Events

In the event of a postponed or cancelled event, guests are advised to check the University Athletics website at www.utahtickets.com, the local newspaper or Utes media affiliates for further information.

Private Events

JMHC will be happy to accommodate you and your business, friends or family for your next private party on a non-event day. Please call (801) 581-5445 or visit our website www.stadium.utah.edu

Prohibited Items

For the comfort and safety of all, the following items are not permitted in Jon M. Huntsman Center:

  • Alcohol
  • Aluminum Cans
  • Artificial Noisemakers
  • Coolers/ Ice Chests/ Thermoses
  • Fireworks
  • Flash Photography
  • Glass Bottles
  • Large Stadium Seats
  • Outside Food or Drink
  • Umbrellas (Ponchos are recommended)
  • Weapons

JMHC reserves the right to inspect and remove any packages and containers.

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Red Zone

To buy official licensed University of Utah products, visit the Red Zones located throughout the concourse.

Replacement Tickets

Replacement tickets can be obtained at the ticket office by the ordering customer with a photo I.D. We recommend that customers arrive 1 to 2 hours before the event to resolve any replacement ticket issues.

Restrooms

Men's, women's, and family restrooms are located throughout Jon M. Huntsman Center. All restrooms located on the outside wall of the concourse are ADA compliant.

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Season Tickets

Guarantee the best seats to the big games at JMHC for Utah Athletic events. Visit www.utahtickets.com for more information.

Customers can make a request for season tickets in March. Season ticket holders are able to pre-order single game tickets before they go on sale to the general public.

Smoking Areas

JMHC is a non-smoking facility with designated smoking area outside door 3, across from portal 10. For directions to the designated smoking area, please speak with any Guest Services Team Member.

Solicitation & Distribution of Literature

Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted material, without written permission from JMHC management.

Storage

Guests should use the space beneath their seats to store all items. Wheelchairs and strollers can be checked at the Guest Services Center across from Portal 18 at JMHC.

Strollers

JMHC welcomes guests with strollers. However, their use should not in any way inhibit general guest movement or block aisles. Strollers may be checked in at the Guest Services Center across from Portal 18 at JMHC.

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Tours

Tours are currently not offered of the JMHC.

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Umbrellas

Umbrellas are not permitted to be open in JMHC.

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Water Bottles

One factory sealed bottle of water per person (one liter or less), is permitted into JMHC. Bottled water may not be frozen.

Will Call

-JMHC

Will call tickets can be picked up at the JMHC ticket office located on the Southeast side of the building on games only.

Will Call location and hours may vary for each event
*All tickets ordered online or over the phone on Monday after noon the week of the event will be placed in will call.

General Information

Mailing Address:

Rice-Eccles Stadium
451 South 1400 East Ste. 600
Salt Lake City, UT 84112-0320

Administrative Offices (M-F, 8:00 a.m. – 5:00 p.m.)

Administration: (801) 581-5445
Group Sales: (801) 585-6779
Guest Services: (801) 581-5445
Season Tickets: (801) 581-UTIX (8849)
Single Game Tickets by Telephone: (801) 581-UTIX (8849)
Ticket Services: (801) 581-UTIX (8849)

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Stadium & Arena Event Services

Contact Information

Mailing Address:

451 South 1400 East
Suite 600
Salt Lake City, UT 84112

Office Location:

6th Floor
Rice-Eccles Stadium

Office Hours:

Monday - Friday
8:00 am - 5:00 pm

Phone: (801) 581-5445
Fax: (801) 585-1417

E-mail: info@stadium.utah.edu

 
Last Updated: 6/24/14