Rice-Eccles Stadium

A-Z Fan Guide

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Advance Tickets

Guests can purchase tickets to upcoming events on the Internet at www.utahtickets.com or by calling (801) 581-UTIX (8849).

  • While at Rice-Eccles Stadium (RES) guests can purchase tickets at the ticket office located just southwest of the tower. Open Monday through Saturday from 10:00 a.m. to 6:00 p.m. On home game days, ticket windows remain open throughout the first half.

Aisle Policy

Standing or sitting in aisles or stairs is not permitted. Guests will be asked to return to their seats.

Alcohol

Alcohol is not permitted in RES. Guests found with an alcoholic beverage will be ejected from the venue.

Animals

Certified service animals or service animals in training are welcome at RES. Any exceptions will be at the discretion and authorization of venue management.

ATMs

There are five ATMs at RES. Locations are near Portals 10, 12, 19, 29 and 36.

Autographs

Players often sign autographs before games when time and NCAA regulations permit. However, because each player's routine may vary, we cannot guarantee autograph opportunities prior to every game.

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Baby Changing Table Stations

Baby changing tables are available in all men's and women's restrooms at RES.

Bags/Backpacks

All bags/backpacks smaller than 16” x 16” x 8” are permitted into RES. Bags and containers are subject to inspection by gate security prior to entering the facilities. Hard-sided coolers and bags or backpacks with metal frames are not allowed.

Banners and Signs

RES and its contracted services partners welcome guest to show their enthusiasm at events through the use of signs and banners, subject to the following rules.

Signs and Banners must:

  • Pertain to the event at which the sign or banner is used
  • Be of a size equal to or smaller than4 feet by 8 feet

Signs and Banners cannot:

  • Be placed in any area of the playing field or over seat railings
  • Infringe on the sightlines of other guests
  • Obstruct any advertising signage
  • Be commercial or obscene in nature

Beach Balls

Beach balls, baseballs, Frisbees, or any other objects cannot be thrown inside RES. Large inflatable objects are also prohibited.

Bicycle Parking

Bicycle stands are available for use by guests and are located at various locations around the stadium. We do offer Bike Valet on the grassy area west of the stadium along 500 South.

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Cameras and Camcorders

Still and video cameras are welcome in RES. Guests are asked to avoid standing in the aisles while using video equipment, obstructing the views of others, or using tripods or monopods. Video and photography of RES and performers cannot be used commercially without written permission from the event promoter.

Policies regarding cameras and camcorders may vary depending on what the promoter has requested. RES reserves the right to request that guests discontinue filming or taking pictures on facility property.

Cellular Phones

Guests are welcome to use cellular phones in RES provided their use does not disturb other guests.

Chewing Tobacco

Chewing tobacco is not permitted in RES.

Chair Seats

Chair seats are available for a $5 rental at the North and South corners of the East and West concourse of the Stadium. Personal chairs seats may be brought into the stadium be must be 18 inches or less.

Children

RES offer complimentary admission to children less than three years of age, provided they are accompanied by an adult. These children must sit in the lap of the accompanying adult and not occupy an additional seat. Children attending an event at RES must be supervised at all times.

Closed Captioning

For more information on Closed Captioning, please call our Guest Services Hotline at (801) 587-9047.

Containers/Outside Beverages

One factory sealed, plastic bottle of water per person, (one liter or less), is the only outside beverage permitted into RES. Guests with disabilities may bring factory sealed plastic or paper containers that contain liquids required for medical reasons into the facilities.

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E-Cigarettes

E-Cigarettes are not allowed in Rice-Eccles Stadium. RES is a non-smoking facility with designated smoking areas located at most entry gates. For directions to the nearest designated smoking area, please speak with any Guest Services Team Member.

Entry

Only those guests with valid tickets or credentials are permitted into RES. Once you exit RES during an event, you will not be allowed to re-enter. For special circumstances please visit one of our guest services centers on both the East (portal 36) and West (portal 12) concourse of RES.

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Family Restrooms

For the convenience of our guests, several restrooms throughout Rice-Eccles Stadium have been designated for families and guests with disabilities who require private accommodations or additional assistance. Family restrooms are located across from portals 10, 13, 34 and 37.

First Aid

First Aid Stations are located across from portals 13 and 36 at RES. Trained medical personnel are on duty for all events to assist guests.

Food and Beverage

There is no outside food or beverage allowed into RES, with the exception of one factory sealed bottle of water per person, (one liter or less).

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Gate Times

Stadium gates open for admittance 2 hours prior to kickoff for University of Utah football games.

Guest Behavioral Guidelines

RES and their contracted service partners are committed to creating a safe, comfortable and enjoyable stadium /arena experience for all guests. To assist with this endeavor, guests are asked to abide by the following Behavioral Guidelines:

  • Guests should not take any action that inhibits the progress of any game or event.
  • Guests should avoid clothing that could potentially distract other guests or diminish the ability of other guests to enjoy any game or event
  • Guests should avoid the use of foul or abusive language and refrain from making any obscene gestures
  • Guests should refrain from any display of affection inappropriate in a public setting

In addition to the above guidelines, all guests are required to sit only in their ticketed locations and to present their ticket when requested. Additionally, only authorized individuals may enter the playing field and other restricted areas and guests must refrain from entering such areas without proper authorization.

Guest Feedback

RES values our guests' opinions on a variety of subjects and issues. Throughout the season guests can express their opinion through surveys, by emailing Guest Services (guestservices@stadium.utah.edu). For more information, please visit one of our Guest Services Centers.

Guest Services Centers

Guests needing assistance are encouraged to speak with one of our Guest Services Team Members or visit one of our Guest Services Centers located across from portals 12 and 36 at RES. Guest Services Centers offer a variety of services including, Stadium Information, Lost & Found Items, Lost Children/Adults, Stroller Drop-Off and Storage.

Guest Services Hotline

Please call (801) 587-9047 for the Guest Services Hotline.

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Language

Guests may enjoy the stadium or arena experience free from foul or abusive language or obscene gestures.

Laser Pointers

Laser pointers are not permitted inside RES.

Lost, Stolen, Left at Home or Destroyed Tickets

RES are not responsible for lost, stolen, destroyed or forgotten tickets and they will not be replaced free of charge. A police report is required to verify stolen tickets.

Lost and Found

Misplaced articles may be turned in at the Guest Services Centers across from portal 12 and 36 at RES. RES will record pertinent information and lost articles will be catalogued and held for 30 days. Items not claimed after 30 days will be donated to campus surplus. Guests seeking assistance in retrieving lost items during non-game hours may call (801) 581-5445.

Lost Children / People

A guest who has become separated from his or her party should proceed to the closest Guest Services Center.

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Maps of Rice-Eccles Stadium

See seating maps

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Noise-Making Devices

Musical instruments or any type of noise-making device may not be brought into RES during Utah athletic events. Any exceptions will be at the sole discretion of RES.

Nursing Mothers

Nursing mothers in need of private accommodations are welcome to use the family restrooms located across from portals 10, 13, 34, and 37 at RES.

If a situation arises where the nursing mother and child experience any difficulties or insensitive treatment, contact a Guest Services Team Member or Security immediately.

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Paging

The public address system may not be used for paging guests. In the event of a medical emergency or special circumstances, consideration will be given to using a general page.

Parking

Rice-Eccles Stadium parking

Postponed Events

In the event of a postponed or cancelled event, guests are advised to check the University of Athletics website at www.utahtickets.com, the local newspaper or Utes media affiliates for further information.

Private Events

RES will be happy to accommodate you and your business, friends or family for your next private party on a non-event day. Please call Client Services at (801) 581-5445 or visit our website www.stadium.utah.edu

Prohibited Items

For the comfort and safety of all, the following items are not permitted in Rice-Eccles Stadium:

  • Alcohol
  • Aluminum Cans
  • Artificial Noisemakers
  • Coolers/ Ice Chests/ Thermoses
  • Fireworks
  • Glass Bottles
  • Large Stadium Seats
  • Outside Food or Drink
  • Personal Heaters
  • Umbrellas (Ponchos are recommended)
  • Weapons

RES reserves the right to inspect and remove any packages and containers.

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Red Zone

To buy official licensed University of Utah products, visit the Red Zones located by portals 7, 20, 31, and 41 at RES.

Replacement Tickets

Replacement tickets can be obtained at the ticket office by the ordering customer with a photo I.D. We recommend that customers arrive 1 to 2 hours before the event to resolve any replacement ticket issues.

Restrooms

Men's, women's, and family restrooms are located throughout Rice-Eccles Stadium. All restrooms are ADA compliant.

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Season Tickets

Guarantee the best seats to the big games at RES for Utah Athletic events.

Season tickets may be purchased in early June (season football prices). Customers can make a request for season tickets in March. Season ticket holders are able to pre-order single game tickets before they go on sale to the general public.

Smoking Areas

RES are non-smoking facility with designated smoking areas located at most entry gates. For directions to the nearest designated smoking area, please speak with any Guest Services Team Member.

Solicitation & Distribution of Literature

Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted material, without written permission from RES management.

Stadium Events

RES & Tower is an ideal location for a variety of special events. To host an event at the stadium on a non-game day, please call Client Services at (801) 581-5445 or email info@stadium.utah.edu. Rice-Eccles Stadium & Tower Event Brochures and information are available at any Guest Services Center or by visiting www.stadium.utah.edu.

Storage

Guests should use the space beneath their seats to store all items. Wheelchairs and strollers can be checked at the Guest Services Center across from portals 12 and 36 at RES.

Strollers

RES welcomes guests with strollers. However, their use should not in any way inhibit general guest movement or block aisles. Strollers may be checked in at a Guest Services Center across from portals 12 and 36 at RES.

Suite Rentals

For Rice-Eccles Stadium Suite information, please contact:

Utah Football – (801) 585-8837

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Tailgating

To obtain information regarding Tailgating, at Utah Athletic events contact the Athletic department at (801) 581-8171.

Tours

Rice-Eccles Stadium offers public tours for community groups. For your chance to get behind the scenes and for further information about tours, please call (801) 587-9047.

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Umbrellas

Umbrellas are not permitted inside Rice-Eccles Stadium. Ponchos are recommended during an event held during inclement weather. Please see Guest Behavioral Guidelines for other prohibited items.

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Website

Visit the Rice-Eccles Stadium website at www.stadium.utah.edu. For the University of Utah athletics information please visit www.utahutes.cstv.com. To purchase tickets online, visit www.utahtickets.com.

Water Bottles

One factory sealed bottle of water per person (one liter or less), is permitted into RES. Bottled water may not be frozen.

Will Call

-Utah Football

The will call for ticket pick-up is located at the Southwest Ticket Office on the West side of the building. The Will Call windows will close at halftime of all the games. All tickets should be picked up prior to that time.

Generally, for most events there is a large amount of will call tickets. To alleviate long lines on the day of the event, we ask that you pick-up any will call tickets prior to the day of the event. Or on the day of the event, we ask that you arrive two hours early to pick-up your tickets.

Will Call location and hours may vary for each event
*All tickets ordered online or over the phone on Monday after noon the week of the event will be placed in will call.

General Information

Mailing Address:

Rice-Eccles Stadium
451 South 1400 East Ste. 600
Salt Lake City, UT 84112-0320

Administrative Offices (M-F, 8:00 a.m. – 5:00 p.m.)

Administration: (801) 581-5445
Group Sales: (801) 585-6779
Guest Services: (801) 581-5445
Season Tickets: (801) 581-UTIX (8849)
Single Game Tickets by Telephone: (801) 581-UTIX (8849)
Ticket Services: (801) 581-UTIX (8849)

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Stadium & Arena Event Services

Contact Information

Mailing Address:

451 South 1400 East
Suite 600
Salt Lake City, UT 84112

Office Location:

6th Floor
Rice-Eccles Stadium

Office Hours:

Monday - Friday
8:00 am - 5:00 pm

Phone: (801) 581-5445
Fax: (801) 585-1417

E-mail: info@stadium.utah.edu

 
Last Updated: 10/10/13