Stadium and Event Services is dedicated to providing an exciting, memorable and premium guest experience while ensuring the safety of all patrons. The A to Z Guide provides general information and policies that apply to our guests while attending events at the Stadium and Arena. Guests who violate any of the policies will be subject to security questioning which may lead to ejection from the arena.
Guests can purchase tickets to events at utahtickets.com, by calling the box office at 801-581-UTIX (8849), or visiting the ticket offices at Rice-Eccles Stadium and the Huntsman Center.
Rice-Eccles Box Office: Located southwest of the tower in the Gallery Building. Open Monday-Saturday from 10 a.m. to 6 p.m. During home football games, ticket windows will remain open through the first half.
Huntsman Center Box Office: Located on the southeast side of the building. On home game days, ticket windows will remain open through the first half of the game.
Standing or sitting in the aisles or stairs is not permitted. Guests will be asked to return to their seats.
Alcohol is not permitted in Rice-Eccles Stadium or in the Jon M. Huntsman Center. Any guests found with alcoholic beverages will be escorted out of the venue.
Certified service animals or service animals in training are welcome in both the stadium and arena. Any exceptions will be made at the discretion and authorization of venue management.
ATMs in Rice-Eccles Stadium: There are five ATMs in Rice-Eccles located at portals 10, 12, 19, 29, and 36.
ATMs in the Jon M. Huntsman Center: There are four ATMs at the Huntsman Center located near portals 4, 9, 17, and 21.
Players often sign autographs after games when time and NCAA regulations permit. However, because each player’s routine may vary, we cannot guarantee autograph opportunities.
Baby changing stations are available in all men’s and women’s restroom in Rice-Eccles Stadium. All women’s restrooms at the Jon M. Huntsman Center have changing stations as well as select men’s restrooms.
As of 2018, both Rice-Eccles and the Huntsman Center enforce a clear bag policy. Fans may bring in one clear bag no larger than 12 inches by 6 inches by 12 inches or a 1-gallon plastic storage bag. Fans are limited to one clear bag per person, along with a small clutch or purse for privacy. Diaper bags are permitted, but are subject to search. Guests must have the infant(s) for which the bag is being carried present when the bag is searched.
The stadium and arena and their contracted service partners welcome guests to show their enthusiasm at events through the use of signs and banners, subject to the following rules:
Signs and banners must:
Signs and banners cannot:
Beach balls, baseballs, Frisbees, or any other objects cannot be thrown inside the stadium or arena. Large inflatable objects are also prohibited. Guests found with these items may be ejected from the venue.
Bicycle stands located at various locations around the stadium and arena are available for use by guests. Guests leave bikes at their own risk.
Still and video cameras are welcome in both the stadium and arena. Guests are asked to avoid standing in aisles while using video or camera equipment, obstructing the views of others, or using tripods or monopods.
Video and photography of Rice-Eccles or the Jon M. Huntsman Center and events held therein cannot be used commercially without written permission from the venue and the event promoter.
Policies regarding cameras and camcorders may vary depending on what special event promoters have requested. Rice-Eccles and the Huntsman Center reserve the right to ask guests to discontinue filming or taking photos on facility property.
Guests are welcome to use cellphones in the stadium and arena provided their use does not disturb other guests.
Chewing tobacco is not permitted in Rice-Eccles Stadium or the Huntsman Center.
Chair seats are available for rent on game day at $8 each in Rice-Eccles Stadium, at the northwest and southeast corners of the stadium concourse. Season ticket holders may visit order.seatbacks.com/uteseats to have stadium chairs placed at their seats for the entire season.
Personal chair seats may be brought into the stadium, but must be less than 18 inches in width.
All seats in the Jon M. Huntsman Center are box seats.
Children under the age of 3 may be admitted without a ticket, provided they are accompanied by an adult. Children must sit in the lap of the accompanying adult and not occupy an additional seat. Children attending events must be supervised at all times.
Closed captioning is provided on the center screen display in the Huntsman Center and on the main south scoreboard in Rice-Eccles Stadium.
As of 2018, both Rice-Eccles Stadium and the Huntsman Center enforce a clear bag policy. Fans may bring in one clear bag no larger than 12 inches by 6 inches by 12 inches or a 1-gallon plastic storage bag. Fans are limited to one clear bag per person, along with a small clutch or purse for privacy. More information on the clear bag policy can be found here.
One factory-sealed plastic bottle of water per person, sized 1 liter or less, is the only outside beverage permitted into the stadium or arena. Guests with disabilities may bring factory-sealed plastic or paper containers that contain liquids required for medical reasons.
Drones are not allowed inside Rice-Eccles Stadium per FAA regulation and campus policy. NOTAM 4/3621 restricts the use of aircraft, including drones, within 3 nautical mile radius and 3,000 feet in altitude above events at stadiums with a capacity of more than 30,000 persons.
For more information on the University of Utah’s drone policy, visit aux.utah.edu/drones.php
Diaper bags are permitted in the stadium and arena but are subject to search. Guests must have the infant(s) for which the bag is being carried present when the bag is searched.
The University of Utah is a smoke-free campus. E-Cigarettes are not allowed in the Huntsman Center or Rice-Eccles Stadium.
Only those guests with valid tickets or credentials are permitted into Rice-Eccles Stadium and the Huntsman Center. Both venues enforce a strict no re-entry policy. For special cases, please see guest services located at Portal 18 in the Huntsman Center and at Portals 12 and 36 in Rice-Eccles Stadium.
The University of Utah encourages:
Unacceptable behaviors include:
Fans who display unacceptable behaviors will be subject to ejection, loss of season tickets and possible arrest at the discretion of stadium personnel.
First aid stations with trained medical personnel are located throughout Rice-Eccles Stadium and the Huntsman Center during all events.
Rice-Eccles Locations: Across from Portals 13 and 36
Huntsman Center Locations: Across from Portal 18
No outside food or drink is allowed in the stadium or arena with the exception of one factory-sealed plastic bottle of water per person, sized 1 liter or less. Guests with disabilities may bring factory-sealed plastic or paper containers that contain liquids required for medical reasons.
Gate times vary by event. Gates at Rice-Eccles Stadium open two hours prior to kick off for University of Utah football games.
451 S 1400 East Ste. 600
Salt Lake City, Utah 84112
Administrative Office Hours:
Monday-Friday 8 a.m.-5 p.m.
Group Sales: 801-585-6779
Guest Services: 801-581-5445
Season Tickets: 801-581-UTIX (8849)
Single Game Tickets: 801-581-UTIX (8849)
Ticket Services: 801-581-UTIX (8849)
We value our guests’ opinions on subjects and issues related to attendance at our venues. Guests may express their opinions through surveys sent by the event promoters or by emailing guest services (email@example.com). For more information, visit one of our guest services locations during your event.
Guests needing assistance are encouraged to speak with one of our guest services team members. Guest services centers offer a variety of services including stadium information, lost and found items, lost children/adults and stroller drop-off and storage.
Rice-Eccles locations: Across from Portals 12 and 36
Huntsman Center locations: Across from Portal 18
Please call 801-587-9047 to speak to guest services during non-event hours.
Guests are asked to refrain from using foul and abusive language in our venues. Fans who display unacceptable behaviors will be subject to ejection, loss of season tickets, and possible arrest at the discretion of stadium personnel.
Laser pointers are not permitted in Rice-Eccles Stadium or the Jon M. Huntsman Center. Guests found using such devices will be subject to ejection.
Rice-Eccles Stadium and the Huntsman Center are not responsible for lost, stolen, destroyed or forgotten tickets and tickets will not be replaced free of charge. A police report is required to verify stolen tickets.
Misplaced articles may be turned into guest services centers. Lost articles will be cataloged and held for 30 days. Items not claimed after 30 days will be donated to campus surplus. Guests seeking assistance in retrieving lost items during non-game hours may call 801-587-9328
A guest who has become separated from his or her party should proceed to the closest guest services center.
Musical instruments, air horns, or any type of noise-making device may not be brought into the stadium or arena. Any exceptions will be at the sole discretion of stadium and arena staff members.
Nursing mothers in need of private accommodations are welcome to use the single use restrooms or guest services rooms in the stadium and arena. If a situation arises where the nursing mother or child experience any difficulties or insensitive treatment, they many contact a guest services team member or security immediately.
The public address system may not be used for paging guests. In the event of a medical emergency or under special circumstances, consideration will be given to using a general page.
Parking on game day is limited. It is recommended that you carpool or use public transit options to both the stadium and arena. All athletic event tickets double as passes on any UTA vehicle the day of game or event, when riders enjoy free access to and from the stadium and arena.
While attending an event at Rice-Eccles Stadium or the Jon M. Huntsman center you are in a public space without the reasonable expectation of privacy. Your photograph may be taken and used for marketing purposes by the stadium and arena or the event promoter.
In the event of a postponed or canceled event, guests are advised to check the event promoter website. The status of University of Utah athletic events can be checked at UtahUtes.com. Ticket information for University of Utah athletic events can be found at utahtickets.com, the local newspaper or Utah media affiliates for further information
We welcome private events such as weddings, corporate events/meetings and other special occasions in our many event spaces on non-event days. Please call 801-581-5445 or visit our private event website at abovethecity.com
For the comfort and safety of all, the following items are not permitted in the stadium or arena:
Coolers, ice chests, thermoses
Large stadium seats
Outside food and drink
Umbrellas (ponchos are recommended)
All bags are subject to search. The stadium and arena reserve the right to inspect and remove any packages or items that are not permissible in the venue.
To buy officially licensed University of Utah products, visit the Red Zone stores located on the concourse at both Rice-Eccles (southwest corner) and the Huntsman Center (Portal 18). You may also shop online anytime, anywhere, at URedZone.com.
Rice-Eccles Locations: Portals 7, 20 (gate F), 41, and in the Guardsman Way tailgate lot.
Huntsman Center Locations: Across from portal 18.
Replacement tickets can be obtained at the ticket office by the ordering customer with a photo ID. We recommend that customers arrive one to two hours before the event to resolve any replacement ticket issues.
Men’s, women’s, and single-use restrooms are located throughout the concourses of Rice-Eccles Stadium and the Huntsman Center. All restrooms are ADA compliant.
The sale of food or merchandise on campus, whether on game day or any other day, is permitted only through contractual agreement with the University. The sale of Utah-branded goods by non-affiliated persons or entities is strictly prohibited. Sellers of such items are subject to dismissal from campus property, a cease-and-desist notice for the continued production of counterfeit goods, seizure of such goods, and possible litigation for trademark infringement.
For the convenience of our guests, several restrooms throughout our facilities have been designated for single use and guests with disabilities who require private accommodations or additional assistance.
Single-use restrooms in Rice-Eccles: Across from Portals 10, 13, 34 and 37
Single-use restrooms in the Huntsman Center: Across from Portal 1
The University of Utah is a smoke-free campus.
Guests are prohibited from distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers, or any other written, printed, and/or painted material without written permission from stadium and arena management.
Guests should use the space beneath their seats to store all items. Wheelchairs and strollers can be checked at guest services centers
The stadium and arena welcome guests with strollers. However, their use should not in any way inhibit general guest movement or block aisles. Strollers may be checked in at guest services centers.
Please call 801-585-8837 for information regarding suite rentals for Utah Football games. Contact the Utah Ticket office at 801-585-8837 for events other than football.
Information regarding tailgating at Utah athletic events can be found by contacting the Athletic Department at 801-587-9884
Most tickets double as UTA passes and can be used on game days to get to and from the stadium. For Rice-Eccles Stadium, use the Stadium TRAX station (located directly west of the stadium). For the Jon M. Huntsman Center, use the South Campus TRAX stop (located southwest of the arena).
Umbrellas are not permitted inside Rice-Eccles Stadium. Ponchos are recommended for events held during inclement weather. Umbrellas are similarly not permitted in the Huntsman Center. Please see Fan Behavior Guidelines (above) for a list of other prohibited items.
One factory-sealed bottle of water per person (1 liter or less), is permitted in the stadium and arena. Bottled water may not be frozen. In an effort to be sustainable, empty, clear, plastic water bottles will be permitted. Bottle-filling stations can be found throughout the concourses at Rice-Eccles and the Huntsman Center.
Rice-Eccles and the Huntsman Center have a limited number of wheelchairs available to assist guests to and from their seats. If wheelchair service is needed to transport a guest to a seat location and back to one of the gates at the conclusion of an event, please notify a guest services team member. Due to the limited number of wheelchairs, these may only be used to transport guests to and from their seats and cannot be rented or borrowed to utilize during the game or event. Please be aware that wheelchairs are assigned on a first-come, first-served basis.
Generally, for most events there is a large amount of Will Call tickets. To alleviate long lines on the day of the event, we ask that you pick up any will call tickets ahead of time. If you must pick up tickets on the day of the event, we ask that you arrive two hours early.
Will call locations and hours may vary for each event. *All tickets ordered online or over the phone on Monday after 12 p.m. the week of the event will be placed in Will Call.
Rice-Eccles Stadium Events: Will Call is located at the Ticket Office at the southwest corner of the stadium complex. Will Call windows will close at halftime for all games. All tickets must be picked up prior to halftime.
Jon M. Huntsman Center Events: Will Call tickets can be picked up at the Huntsman Center Ticket Office, located on the southeast side of the building, on game days only. For early pick up, visit the Ticket Office on the southwest side of Rice-Eccles Stadium.